Quality Assurance Process
Ensuring that the quality of our products is high and that
they are fit-for-purpose for use and consumption is very important
No less important are the social and environmental credentials of
the factories that we employ.
Through direct sourcing ourselves we are able to measure
vendors' ability to conform to appropriate quality, environmental
and ethical standards and put programmes in place to influence the
development and improvement of their facilities.
Vendor Assessment Process
- Social Compliance and Environmental
All Yu Lan vendors are, following meeting initial qualification
criteria, audited by Yu Lan's qualified auditors against
internationally recognised standards (e.g. ethical trading
- Quality System Audit
All our vendors have their quality systems assessed as part of the
full audit. During this Yu Lan auditors check and verify quality
information and certificates (ISO 9000, 14001). The Yu Lan auditors
also make assessment of various stages of the manufacturing process
to assess whether the vendor is likely to be competent to
consistently make the products we require.
- Corrective Action
Not all vendors meet Yu Lan's exacting standards straight away.
This offers an opportunity to work to help improve and develop the
vendor, enhancing the conditions for employees and the quality of
the products. Re-audits are then scheduled to ensure that the
corrective action has been carried out
Only after once it has been through this process is a vendor
selected to be added to our approved vendor register.
Product Assessment Process
All products are specified against the relevant British and
European standards, enhanced by specific performance and longevity
At the front of the process we carry out a risk assessment on the
products to identify key standards or European directives that
apply. We will then work with out partner testing laboratories to
identify the particular testing programme that we will put the
Our products are tested to these requirements by one of our
internationally renowned testing partners, SGS, Intertek and TUV
Our products meet all required regulatory requirements
including, where required, CE marks.
- We demand 3rd party test evidence of all products sourced for
use in the UK. This testing is carried out by world-renowned
partners such as Intertek, SGS
- All our products, by law, will meet the General Product Safety
Directive, Building regulations and any other applicable EU
directives requiring CEmarking.
- Where appropriate, we source products that have the relevant
Download the full Quality Assurance Process